Following your enquiry and completion of ourapplication form, we will review
the information and provide you with a free estimate.
There are no fees payable until you have accepted our estimate and returned the
signed contract that includes the conditions for certification.
We will contact you to start the certification process and agree on dates for the
Stage 1 Audit and provisional dates for the Stage 2 Certification Assessment. The
assigned lead auditor will contact you to finalise the arrangements
Certification Approval & Surveillance Programme
Stage1-Visit +
The stage 1 audit (part of which is generally on site), provides a focus for planning
the Main Audit, reviews documentation specific to your business and works with your
staff to quickly resolve any problems.
Stage2- Main Audit Visit +
The Main Audit measures the effectiveness of the Quality Management System in managing
your quality requirements, products, processes and services. The audit is carried
out alongside your own people, with results and findings openly discussed and reviewed.
At the end of the audit a report is prepared for acknowledgement and acceptance
by your company representative. Any corrective actions arising from the audit are
discussed and any forward plan of work agreed, including a follow-up visit if needed.
When your quality management System complies with ISO9001 a certificate of approval
is issued, which is valid for three years, subject to satisfactory on-going maintenance
of your quality management system. Verification is through an audit surveillance
programme that is carried out through yearly surveillance visits organised to fit
in with your business requirements.
Extensions to scope
SNR will in response to an application for extension to the scope of a certification
already granted, undertake a review of the application and determine any audit activities
necessary to decide whether or not the extension may be granted. This may be conducted
in conjunction with a surveillance audit.
Reduction in scope
SNR will reduce the client’s scope of certification to exclude the parts not
meeting the requirements, when the client has persistently or seriously failed to
meet SNRs requirement for those parts of the scope of certification. Any such reduction
shall be in line with the requirements of the standard used for certification.
Three-yearly Re-
certification Visit
Every 3 years your quality management system needs to be re-assessed.
Following satisfactory recertification your certificate is reissued for a further
three years.
Complaints and Appeals
On receipt of a complaint or appeal, the certification body will process the case
in accordance with our complaints and appeals procedure. An independent panel/person
will be appointed to review the case. A copy of our complaints and appeals procedure
will be made available upon request.
